Full Job Description
Overview
A job opportunity for a Call Centre Agent at Concentrix in Braamfontein, Johannesburg. The post outlines a basic salary with additional night shift and agent allowances, including night transport support.
Purpose of the Role
The Call Centre Agent will be responsible for:
- Handling customer interactions professionally
- Providing support and assistance via telephone
- Working scheduled shifts, including night shifts where required
- Delivering excellent customer service
Why This Role Is Important
- Ensures positive customer experiences
- Supports business operations during extended hours
- Maintains service delivery standards
- Represents the company brand professionally
Job Description
We are seeking a dedicated Customer Support Advisor to join our dynamic team at Concentrix. As a Customer Support Advisor, you will be responsible for providing top-notch assistance to our valued customers, ensuring their inquiries and concerns are addressed effectively and professionally.
Key Role Candidates Would Be Performing
- Excellent voice communication skills
- Excellent English proficiency (written and verbal)
- Provide customer support through voice and non-voice channels
- Follow up with customers regarding queries or concerns
- Achieve assigned targets within agreed timelines and adhere to quality guidelines
- Gain knowledge of client products and services
- Accurately log all interactions using established processes and tools
- Provide prompt, reliable, and accurate information to customers
- Identify solutions based on established processes and procedures
- Maintain good typing speed (for non-voice profiles)
Candidate Profile / Skillset Required
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively (written and verbal)
- Dependable with strong attention to detail
- Ability to multitask and adapt quickly to changes
- Tolerance for repetitive work in a fast-paced, high-production environment
- Ability to work independently and as part of a team
- Ability to rotate shifts as needed
- Additional experience/skills may be required depending on location or program
- Strong probing and problem-solving skills
Salary & Benefits
- R7,500 Basic Salary
- R1,000 Night Shift Allowance
- R1,000 Agent Allowance
- Night transport included
Location
- Braamfontein, Johannesburg
Minimum Requirements
- Matric / Grade 12
- Strong communication skills
- Ability to work night shifts
- Customer service or call centre experience advantageous
How to Apply
Email your CV to one of the following:
- natasha.sibanda@concentrix.com
- lehlohonolo.moruting@concentrix.com
- amaru.mokomele@concentrix.com
- thato.moluane@concentrix.com
- tazlynlindle.callaghan@concentrix.com